Is it possible to build a meaningfulconnection with an interviewee, new hire,or prospective client when looking into acamera to make eye contact and trying toconvey your excitement as a twodimensional square on a screen?Yes! Especially if you send the rightsignals...
Why do it?“Feedback” can be a loaded word —with images of painful performancereviews and hurt feelings. Even ifyou ask for brutal honesty, you mayhear only positive messages(especially from a direct report orothers who may cringe at the idea ofevaluating your...
It’s hard enough to communicate effectively at work undernormal circumstances. Today, wearing masks for publicsafety is a fact of life, but at work it can lead to a steadystream of puzzled looks and “Sorry, what was that?”responses as people struggle...
When your team needs to connect from a distance, you’ll need tochange your approach to ensure that you keep people’s attention,that everything gets done, and that no one feels left out.FacilitationUse your voice to direct the flow of conversation. In...
Why do it?You’ve heard of a postmortem toidentify and learn from what wentwell and not so well after a project.A premortem is similar, exceptyou’re looking into the future, notthe past. The key is to operate underthe assumption that things wentwrong...
A manager wrote to us asking,“What do I say to a direct reportwho doesn’t believe they needtraining? The person resistsfeedback on the subject and seemsto think that professionaldevelopment doesn’t apply tothem.” So, how do you helpsomeone see the value in...
Why do it?What unforeseen pitfalls are waiting toderail your plan? What opportunitiesmight you be missing out on? Takingsome time to run through some what-ifsabout your plan is a great way to bust outof your routine thinking and surfacepitfalls, discover efficiencies,...
10 ways to be more strategic in your everyday workTags: Articles, Strategic ThinkingYou don’t need a two-day offsite and bigideas in order to be strategic. The best —or at least most practical — way to bestrategic is within your day-to-day...
When you break a promise, is your first instinct to defend yourself, rationalize, minimize, or ignore it altogether? A colleague and mentor introduced an empowering concept termed “pre-forgiveness.” Essentially, it means: You’re pre-forgiven. You will make mistakes. It’s part of...
The daily private victory—time routinely spent each day renewing body, mind, heart, and spirit—is the key to developing all of the 7 Habits. Winning a daily private victory gives us the capacity to win the more difficult challenges played out...
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